Family Advocate Program Assistant
Mission and Values
The mission of the Latino Center of the Midlands is to enhance the lives of the Heartland Latino Community by supporting the education and development of our youth and adults; promoting comprehensive engagement of our families in all facets of their lives; and by fostering leadership through a variety of services and activities.
The Family and Community Well-Being (FCW) department focuses on nutrition, health, and the general well-being of the Latino Center of the Midlands’ stakeholders.
The Family Advocate (Program Assistant) assists the FCW department with stakeholder engagement strategies, identification of social barriers, case management, and program implementation. This position will serve as an advocate for the families served by fostering and providing support through the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Aids in navigating general services in the community to address social, emotional, economic, educational, legal, and basic survival needs (including referrals and case management).
Provides direct assistance to LCM stakeholders by completing and submitting forms, interpreting and/or translating documents, and establishing communication through the phone, email, and fax on behalf of the client.
Supports coordinator and director by scheduling, recruiting, and assisting during one-on-one consultations, group sessions, and community wide events.
Facilitates and co-leads family engagement strategies, including family and community evidence-based programs (e.g. Strengthening Families, Mental Health First Aid, etc.).
Develops and maintains relationships with community experts in social and human services (e.g. pantries, Omaha utility services, etc.).
Collects reporting data and organizes it within database system and other evaluation forms.
This job has no supervisory responsibilities.
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs.
Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation.
Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension.
Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives.
Use of Technology – Demonstrates required skills; troubleshoots technological problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor’s degree from four-year college or university in social work, human services, public health or related field; OR two to three years related experience and/or training in such fields; OR equivalent combination of education and experience.
Bilingual in Spanish and English is required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is frequently required to sit. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Job Type: Full-time
Pay: $17.50 – $21.00 per hour
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Day shift
- Monday to Friday
- Spanish & English (Required)